About us and FAQ

thatsthespirit

About us and FAQ

Frequently asked questions

Information about us

We are a recently established, serious company that is passionate about giving our clients wonderful experiences by only offering them and their loved ones top quality and unique products that are worthy enough to be given as gifts or enjoyed by themselves.

 

  1. Is there a way I could track my order? If yes, how?

Your order can be tracked! To begin, simply enter your name, email address, and order number (which is received in your mail after an order, should look something like this: #ABCD-123456) on the "contact" page. We'll respond through email and let you know where your order is and when it's estimated to arrive. 

 

2. How long do orders take to arrive?

Unfortunately, due to some tough times, orders will take about 15-25 business days to arrive. 

 

3. Why can I only pay with Paypal?

Sadly, PayPal is currently the only payment option available; alternative payment options will be made available soon. If you can't wait for the other options and you need the stuff right away, simply download the PayPal app and connect it to your credit cart and that's it!